Subscription plans, billing, and invoices

This section explains how subscription plans, billing, and invoices work in Modeve ERP. Your company is usually on a subscription plan managed by the administrator.

1. Understanding Subscription Plans

Modeve offers flexible plans based on the number of users, storage, and features needed. Common plan types include:

• Lite — Suitable for small teams (limited users and projects)

• Pro — Most popular for growing companies or for larger organisations with advanced needs (full features, unlimited users)

Key Features usually vary by plan:

• Number of active users

• Project & storage limits

• Advanced reporting

• Mobile app & priority support

• Custom branding

Your company administrator chooses and manages the subscription. As a regular user, you can view your current plan but cannot change it.

2. Viewing Your Subscription Details

1. Log in to Modeve.

2. Click your profile icon (top right) → Billing, Subscription, or Company Settings → Billing.

3. You will see:

   • Current Plan name

   • Next billing date

   • Number of users used vs limit

   • Storage usage

   • Upgrade options (if available)

3. Managing Billing and Payments

Only administrators can update payment methods or change plans. As a normal user you can:

• View upcoming invoices

• Download past invoices and receipts

• See payment history

Payment Methods supported typically include credit cards, bank transfers, or local HK payment gateways.

4. Invoices and Receipts

• Automatic Invoices are generated on the billing date.

• To download an invoice:

  1. Go to Billing section.

  2. Find the invoice in the list.

  3. Click Download PDF or View.

• Invoices contain company details, plan breakdown, amount, and tax information.

Company Billing Address can be updated by the administrator in Company Settings.

5. Common Billing Questions

• Need more users? Ask your administrator to upgrade the plan or add seats.

• Billing email? Invoices are sent to the company’s billing contact email.

• Failed payment? The administrator will receive notifications and can update payment details.

• Cancel Subscription? Only the account owner/admin can cancel. Data export is usually available before termination.

6. Contact for Billing Issues

For any billing-related questions:

• Talk to your company’s Modeve Administrator first.

• Email [email protected] with your company name and invoice number.

Tip: Regularly check the Billing section to avoid surprises with user limits or upcoming renewals.