This section helps you resolve common issues with the Modeve mobile app (available on Android and iOS).
Make sure you are using the correct email and password (same as web version).
Use the Forgot Password option if needed.
Check internet connection — try switching between Wi-Fi and mobile data.
Reinstall the app if login still fails.
Force close the app and reopen it.
Restart your phone.
Update the app to the latest version in Google Play Store or App Store.
Clear app cache (Android: Settings → Apps → Modeve → Storage → Clear Cache).
Reinstall the app as a last resort.
Pull down on the main screens to manually refresh.
Check your internet connection.
Log out and log back in.
Ensure background data and notifications are enabled in phone settings.
Verify notification permissions are enabled for the Modeve app.
Check Do Not Disturb / Focus mode on your phone.
Log out and log in again to refresh notification settings.
Reinstall the app and re-enable notifications.
Close other running apps to free up memory.
Update your phone’s operating system.
Clear app cache regularly.
Avoid using the app on very weak Wi-Fi signals.
Ensure camera and storage permissions are granted.
Restart the app.
Update the app.
Always keep the app updated for the best experience and latest fixes.
Use a stable internet connection for optimal performance.
For complex issues, try the web version at https://modeve.app first to isolate whether the problem is app-specific.
Battery optimization — disable aggressive battery saving for the Modeve app.
Contact your company Modeve administrator or [email protected] and provide:
App version
Phone model and OS version
Screenshot of the issue
Steps to reproduce the problem
Tip: The mobile app works best when paired with regular use of the web version for heavy tasks.