Here are answers to some of the most frequently asked questions about Modeve POS.
Q: Can I use Modeve POS on both phone and tablet?
A: Yes. Modeve POS works on both smartphones and tablets. Tablets are recommended for a better checkout experience.
Q: Does Modeve POS work offline?
A: Yes. After the initial login, you can continue processing sales offline. Data will sync automatically when the internet connection is restored.
Q: Is my data safe if I reinstall the app?
A: Yes. Your data is stored in the cloud. Reinstalling the app will not delete your sales, products, or customer records.
Q: Can I apply a discount after adding products to the cart?
A: Yes. You can apply a discount to the entire order or to individual items before confirming payment.
Q: What should I do if I make a mistake on a completed sale?
A: You can void the transaction (if it is recent) or process a refund. Please refer to the “Voiding or Refunding a Transaction” article for details.
Q: Can I accept FPS, Octopus, and card payments?
A: Yes. Modeve POS supports common local payment methods. Availability depends on your payment setup.
Q: Will stock update automatically after a sale?
A: Yes, if stock tracking is enabled for the product. The quantity will be reduced after the sale is completed.
Q: Can I adjust stock manually?
A: Yes. You can add, deduct, or set a new stock quantity in the product details page.
Q: What are product variants?
A: Variants allow one product to have different options such as size or colour, each with its own stock and price if needed.
Q: Can different staff have different access levels?
A: Yes. You can assign roles such as Cashier, Supervisor, or Administrator to control what each staff member can do.
Q: What happens when I deactivate a staff member?
A: The staff member will no longer be able to log in, but their past sales records will remain in the system.
Q: Why is my printer not working?
A: Please check that the printer is powered on, has paper, and is properly connected via Bluetooth. You can also try reconnecting it in Settings → Printer.
Q: Can I share receipts instead of printing them?
A: Yes. You can share digital receipts via WhatsApp, email, or other apps.
Q: How can I view my invoices?
A: Go to Settings or Account → Billing & Invoices. You can view and download past invoices from there.
Q: Can I manage more than one shop?
A: Yes, if your subscription plan supports multi-branch. You can add and switch between branches in the settings.
If you cannot find the answer you need, please visit the relevant Help Center articles or contact Modeve Support.