Sometimes you may need to cancel a completed sale or return money to a customer. Modeve POS supports two main actions: Void and Refund.
Action | When to use it | Effect |
|---|---|---|
Void | Cancel a sale that was just completed (usually on the same day) | Removes the transaction as if it never happened |
Refund | Return money to a customer for a previous purchase | Records a refund and returns stock (if applicable) |
Go to Sales History, Transactions, or Reports.
Find the transaction you want to void.
Open the transaction details.
Tap Void (or Cancel Transaction).
Confirm the reason if required.
Confirm the void action.
After voiding:
The sale is cancelled.
Stock quantities are restored (if stock tracking is enabled).
The transaction will be marked as voided in reports.
Note: Void is usually only available for recent transactions and may be restricted to supervisors or administrators.
Go to Sales History or Transactions.
Find the original sale you want to refund.
Open the transaction details.
Tap Refund.
Choose whether to refund the full amount or selected items only.
Select the refund method (Cash, original payment method, etc.).
Confirm the refund.
After the refund is completed:
The refund amount is recorded.
Stock is returned to inventory (if applicable).
A refund receipt can be issued.
Only users with the appropriate permission can void or refund transactions. If you do not see these options, contact your administrator.
Always verify the transaction details before confirming a void or refund.
Once a void or refund is confirmed, it cannot normally be undone. Double-check before proceeding.
Keep the original receipt when processing a refund whenever possible.
If you are unsure whether to void or refund a transaction, it is recommended to contact your supervisor.